Here is a complete, clear, and professional Return and Refund Policy tailored specifically for your store. It includes standard terms for electronics and appliances, protecting your business while building strong trust with your customers.

You can copy and paste this directly into Shopify (Online Store > Pages > Add page).

Return and Refund Policy

At Brothers Electronics, customer satisfaction is our top priority. We take great care in inspecting and packing your products to ensure they reach you in perfect condition. If you receive a product that is damaged, defective, or incorrect, our return and refund process is simple and straightforward.

1. Eligibility for Returns & Exchanges

You may request a return or exchange within 7 days of receiving your order under the following conditions:

• Damaged or Defective Item: The product arrived damaged, broken, or with a manufacturing fault.

• Incorrect Item Received: The product sent does not match what you ordered.

• Missing Components/Accessories: Parts or accessories specified on the product package are missing.

Return Requirements:

• The item must be unused, unwashed, and in the same condition as when you received it.

• The product must remain in its original box and packaging with all seals, labels, tags, and accessories intact.

• Proof of purchase (order invoice or receipt) is required.

2. Non-Returnable Items

To maintain quality standards and hygiene, certain items cannot be returned or refunded once opened, unless they arrive damaged or defective:

• Consumable items or personal care products (e.g., trimmers, shavers, open cookware/hygiene items).

• Clearance or sale items (marked explicitly as "Final Sale").

• Products showing signs of misuse, physical damage caused after delivery, or unauthorized repairs.

3. How to File a Return or Replacement Request

To initiate a return or exchange, please follow these steps:

1. Take Photos/Videos: Capture clear images or a short video showing the issue (product defect, damaged packaging, or incorrect item).

2. Contact Support: Reach out to our customer service team within 7 days of delivery via WhatsApp or Phone at 0304-0197096.

3. Verification: Our team will review your request within 24 to 48 hours and provide instructions for sending the item back.

4. Return Shipping

• Faulty/Incorrect Items: If the return is due to our error (damaged, defective, or wrong item sent), Brothers Electronics will cover the return shipping costs or arrange a pickup where available.

• Customer Preference Returns: If a return is requested for reason of personal preference (where the product matches the description and is fully functional), the customer is responsible for courier/shipping charges.

5. Refund Process

Once we receive your returned item and complete our quality inspection:

• Approval: We will notify you whether your return/refund has been approved or rejected.

• Refund Options:

  • Store Credit/Voucher: Issued immediately upon approval for future purchases.

  • Bank Transfer / Mobile Wallet (Easypaisa/JazzCash): Processed within 3 to 5 business days following approval.

  • Cash on Delivery (COD) Orders: Refunds for COD orders are issued via bank transfer or mobile wallet after receiving the returned parcel.

6. Contact Us

If you have any questions or need help with a return, please contact us:

• Phone / WhatsApp: 0304-0197096

• Store Address: Shop 07-08, Lawangin Market, Chongi No. 1, Tangi, Charsadda